Privacy Policy

GETHOOKD LLC — gethookd.ai

GETHOOKD LLC (collectively, "Gethookd" "our," "we," or "us") values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and share personal information as disclosed in this privacy policy ("Privacy Policy"). Your use of www.gethookd.ai and our Gethookd.ai platform, located at app.gethookd.ai ("Platform"), including any sub-domains thereof, affiliated websites, or mobile applications which we own or maintain (collectively, the "Site"), are governed by this Privacy Policy.

This Privacy Policy provides you with detailed information about how Gethookd and its subsidiaries, divisions, affiliates, brands and other companies that link to this Privacy Policy collect, use, share, and protect your information, and describes your choices and rights. This Privacy Policy also applies to information we receive from business partners and other third-party sources. We encourage you to read this Privacy Policy carefully and if you have any questions to contact us using the methods listed below.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any changes will be reflected in a revised policy posted on our Site and we will alert you that there has been a change by updating the "Last Updated" date displayed on the Privacy Policy.

Collecting Your Information

We may collect information about you in a variety of ways, including when you provide information directly to us or when you visit our Site. We may also collect information about you from third-party sources, such as public databases and repositories, data brokers and the social networks. The categories of information we collect, including in the last 12 months, include:

Categories of Information You May Provide to Us. This is information that you choose to provide directly to us, such as when you create an account, visit the Site, or use the Platform. Categories of information you provide to us include: (1) commercial information, such as date of purchase, items purchased, and purchase amount; (2) customer service information, such customer support conversations, feedback, and responses to surveys; (3) contact information, such as your name, email, phone number, and residential address; (4) text, prompts, advertising copy, and any other information you input into the Platform or provide through our Site.

Categories of Information We Collect About You. Our servers automatically collect information when you contact us, when you visit, use, or browse the Site. We may also collect information from third-party sources. Categories of information we collect about you include: (1) device information, such as your IP address, operating system, browser version, language preferences, referring URLs, country, and location; (2) analytics data and inferences about you, your use of the Site, and your inputs into the Platform; (3) contact information, such as your name, email address, phone number, and mailing address; (4) browsing information, such as the pages you visit on the Site, the dates and times you visit the Site, information about how and when you use our Site, and other technical information; (5) online advertisements, including copy, images, or video; and (6) social media posts and other data from publicly-available sources. If you access the Site from a mobile device, we will collect information about the type of mobile device you use.

Your use of our Site is strictly your choice. If you prefer that we do not receive the above-described information, please do not submit it to us. By not participating or not providing certain information, you may limit your ability to take full advantage of our Site.

Using Your Information

We use the personal information we collect only in the manner and through the means allowed by applicable law. Generally speaking, we collect personal data from you where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests. We do not use information for "profiling" or utilizing automated decision-making in furtherance of decisions that produce legal or similarly significant effects.

Our business and commercial purposes for collecting and using your information include the following:

Operate and Support our Business. We use information to provide our services to you, to manage our business, and to increase the efficiency of our business and Site.
Improve our Platform and Services. We may use your information to improve our Platform, including by training or improving artificial intelligence models that help us provide our Services to you and to our other customers.
Analytics. We may monitor and analyze usage and trends to compile statistical information which we may use internally or provide to third parties.
Process Transactions and Facilitate Customer Service. We use your information to complete purchases, to operate and personalize the Site, to send you confirmations and administrative messages, and to perform customer service functions.
Marketing and Advertising. We use your information to market our services to you, and to deliver information to you that we think may be of interest to you.
Security and Fraud Prevention. We use your information to perform security and fraud prevention functions for the Site.
Required by Law. We collect and use your information as required by law, for compliance purposes, or as we deem necessary to investigate or remedy any actual or potential violation of our policies or to protect the rights, property, and safety of Gethookd or others.

Sharing Your Information

We may share the categories of information described above with third parties that perform services for us or on our behalf. The categories of third parties that we share information with include: (1) service providers and suppliers; (2) marketing partners and advertising networks; (3) data analytics providers; (4) payment processing providers; (5) our affiliates and subsidiaries; (6) social networks; and (7) other parties in connection with business transfers and for legal, safety, fraud prevention, and enforcement reasons.

We share your information with these third parties for the following business purposes:

Manage and Support our Business. We share your information with third party service providers that help us provide our services to you, manage our business, and increase the efficiency of our business and Site.
Analytics and Product Improvement. We may allow third-party service providers to analyze your use of the Site or your inputs into the Platform.
Process Transactions and Facilitate Customer Service. We may share information with third-party providers that process payments on our behalf and perform customer service functions.
Marketing and Advertising. We share information with third-party providers that support online advertising, data analytics, social media engagement, and advertising networks.
Security and Fraud Prevention. We share information with third parties that provide security and fraud protection to Gethookd.
Required By Law. We may share your information as permitted or required by any applicable law in response to a subpoena or other legal process.
Transfer of Assets. If we reorganize or transfer some or all of our assets to another organization (such as in a merger or acquisition), your information may be shared with the transferee.

Cookies, Web Beacons, and Tracking Technologies

The Site uses cookies, web beacons, and other tracking technologies in order to collect, use, and share your information as described in this Privacy Policy. These technologies are useful for storing your preferences and settings, enabling you to sign-in, gathering information such as browser type and operating system, providing interest-based advertising, combating fraud, and analyzing how our Site or services perform.

Cookies used on this Site may include: (1) required cookies used to perform essential website functions; (2) social media cookies to show you ads and content based on your social media profiles; (3) analytics cookies to better understand how you use the Site; (4) advertising cookies to show you relevant ads. Most web browsers are set to accept cookies by default. You can usually choose to set your browser to disable or reject cookies, though this could affect the availability and functionality of the Site.

Policy for Children

We do not use the Site to solicit information from or market to children under the age of 18. By using the Site, you represent that you are at least 18 years of age. If you believe a child has provided personal information to us via the Site, please contact us and we will use reasonable efforts to locate and delete the information.

SMS Messaging

By signing up to our promotional lists, you are giving your express permission to Gethookd and its agents or vendors the right to contact you with targeted advertising materials by email, text message (SMS), telephone or cellphone. Your consent is not a condition of purchase. If you no longer wish to receive promotional messages by text, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Gethookd.

Do Not Track Signals

Do Not Track ("DNT") is a privacy preference that users can set to have their Internet browser automatically send a signal to our Site to request we not track browsing activity across different sites. There is currently no universal standard for sending and receiving DNT signals. As such, we cannot promise that we respond to all DNT signals but do recognize and respond when required by applicable privacy laws.

Submitting Information from Outside the United States

We control and operate the Site and our services from within the United States of America. Your information may be transferred to, and processed in, the U.S. or any other country in which we or our vendors maintain facilities. To the extent applicable, we have taken appropriate safeguards for such transfers and rely on the latest version of the Standard Contractual Clauses promulgated by the European Commission for transfers of personal data from the EEA, UK, or Switzerland to the U.S.

Links to Other Websites and Third-Party Practices

This Site may contain links to third party websites. Any information collected by websites other than the Site is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties. We encourage you to read the provisions of privacy policies on other websites before providing them with your personal information.

Your Privacy Rights

Where applicable based on privacy laws in your jurisdiction, you may have certain rights you can request that we fulfill:

The Right to Know. You have the right to request that we disclose the information we have collected about you and identify the purposes for which it was used.
The Right to Delete. You have the right to request that we delete information we maintain about you, subject to certain exceptions.
The Right to Correct. You have the right to correct information that we store about you.
The Right to Opt-Out of Your Personal Information Being Sold. You may opt-out of us selling or sharing your information.
Right to Opt-Out of Targeted Advertising. You have the right to request that we opt you out of targeted advertising.
Right Not to Receive Discriminatory Treatment. Exercising your rights under this Privacy Policy will not result in any discrimination by us.
Right to Complain. You have the right to complain to a data protection authority about our collection and use of your information.
Right to Data Portability. You have the right to request that we provide you with a copy of your information on file with us.
Right to Withdraw Consent from Processing. If we have collected and processed your information based on your consent, you have the right to withdraw your consent at any time.
Right to Appeal. To appeal any data access rights decision, please contact us at privacy@gethookd.ai with the subject line "Data Access Request Appeal."

How to Exercise Your Privacy Rights

In order to exercise any of the rights detailed in this Privacy Policy, please contact us at privacy@gethookd.ai. We may require additional information from you to help us verify your identity and state or country of residence, and to process your request.

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent's permission to do so and verify your identity directly.

Retention Period

We shall only store the information we collect for as long as it is necessary to complete the purposes for which it was collected. Our retention period is based on: (1) the nature of our relationship with the data subject, and (2) any legal obligations we are bound to fulfill.

Contact Us

Questions about this Privacy Policy?

Email: privacy@gethookd.ai

Mail: 40 SW 13th Street, Suite 902, Miami, FL 33130